Brandi is my go to person just because she’s been there since we first started going years ago. My doggie suffered from an ear infection and Brandi cleaned it out and made a magical recommendation. It cleared up within days and I’d gotten prescribed meds for it that didn’t help, crazy right? Immaculate experience my doggie loves going I’m not sure what they do behind the closed door but she comes out HAPPY every time! Thank you Brandi.